Security & Compliance: All interactions are PCI compliant / HIPAA ready with support enabled for NAT and SIP Auth (ACL) at telephony layer and SSL for web service integrations.
Performance and Scalability: Distributed modules for telephony/SIP, dialog and media handling. Configurable SIP interface for deploying thousands of ports in a load balanced / HA environment with failure detection.
Virtualization: Leverage virtualized environments to deploy on-cloud, on-prem using standard operating systems.
Reporting & Logging: Out-of-the-box logging lets you track every state of your call / session to identify issues within the application, modules or connectors
Smarter logging: Out-of-the-box extension for smart analytics, CDR export to BI tools and monitoring with builtin alerting for pre-defined rules (via SMS/Voice/Email, webhooks to Slack, LogDNA and more).
Multi-tenant Support: ANI / DNIS based call provisioning and logging with custom extensions to push data, recordings, metrics to centralized infrastructure.
Complete Call Progress Analysis & Control: Total control over outbound call campaigns via web-services API to capture call progress information (session start, ringing, no/answer, busy, invalid number format, etc) in real time. Add-on beep detection feature to distinguish between human VS voicemail answers.
CTI Support: Leverage built-in CTI interface to trigger events and/or connections with leading contact center platforms. Execute inbound CTI events and custom application types within a VoiceXML session.